These Terms and Conditions (“Terms”) govern all sales and use of the Alexandria website and our physical locations (if applicable). By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Who We Are

Alexandria is operated by Bernell Holdings LLC, a Delaware limited liability company doing business as (“d/b/a”) Alexandria. Throughout these Terms, “we,” “us,” and “our” refer to Bernell Holdings LLC and our affiliated entities. For any enquiries regarding these Terms, please contact us at clientservices[at]alexandria.co.

2. Eligibility and Personal Details

• Eligibility: You must be at least 18 years of age or the age of majority in your jurisdiction to enter into a legally binding contract with us.

• Accuracy of Information: You agree that all information you provide is accurate, complete, and current. Should your personal details change, please update us immediately.

• Account Security: For online purchases, you are responsible for maintaining the confidentiality of your account details. Notify us promptly if you suspect any unauthorized access.

3. Formation of the Contract

• Online Orders: Placing an order on our website constitutes an offer to purchase our products subject to acceptance by Alexandria. We reserve the right to confirm your order only once product availability and payment have been verified.

• In-Store Purchases: If you purchase from our boutique, the contract is formed upon agreement with our sales associate and, if applicable, when a deposit is received.

• Personalized Items: For bespoke or personalized items, your order is binding from the time you place it, and such items are non-refundable, except as provided under our warranty.

4. Products, Pricing, and Payment

• Product Authenticity: All our products—crafted in 18K gold and embellished with genuine diamonds and precious gems—are authentic, and each design reflects our commitment to excellence.

• Pricing: All prices are displayed in [Your Currency] and are subject to change without notice. Market fluctuations in precious metals or gemstones may impact pricing.

• Payment: We accept major credit/debit cards and other verified payment methods. All payments are processed securely, and credit card details are encrypted during transmission.

• Order Confirmation: Upon placing an order, you will receive an order confirmation via email. The contract is not finalized until you receive a despatch confirmation indicating that your order is en route.

5. Shipping and Delivery

• Delivery: We take meticulous care in shipping our luxury products. All items are dispatched with insured, trackable shipping and require a signature upon delivery.

• Shipping Address: Please ensure that your shipping details are accurate. Alexandria is not liable for delays or misdelivery caused by incorrect address details.

• Risk and Title: Ownership and risk of loss pass to you upon delivery of the merchandise to the carrier. In cases where products are dispatched “on approval,” risk passes when you take possession.

6. Returns, Exchanges, and Cancellations

• General Policy: Due to the exclusive, high-value nature of our products, all sales are final. Exceptions may be made for items that are defective or damaged upon receipt.

• Personalized Items: Custom or personalized pieces are non-returnable unless they are found to have a manufacturing defect.

• Cancellation: Should you wish to cancel an order, please contact us immediately. If your order has not yet been processed or shipped, we may be able to cancel it. Once an order has been dispatched, cancellations will not be accepted.

7. Warranty and Authenticity Guarantee

• Warranty: We offer a limited warranty covering manufacturing defects for a period of [insert warranty period] from the date of delivery. This warranty does not cover accidental damage, normal wear and tear, or damage caused by misuse.

• Inspection: Each piece is inspected before shipping. If you believe there is a defect, please contact us within 14 days of receiving your item.

• Care Instructions: For continued excellence, please follow the provided care recommendations. Regular servicing is advised to maintain the integrity of the product.

8. Intellectual Property Rights

• Ownership: All designs, images, and written content on our website are the intellectual property of Alexandria. Unauthorized reproduction or use is strictly prohibited.

• Trademarks: Alexandria and related logos, names, and design elements are trademarks of Bernell Holdings LLC and may not be used without our explicit written permission.

9. Limitation of Liability

• Disclaimer: Our website and products are provided “as is” and “as available.” Alexandria does not warrant uninterrupted, error-free service.

• Liability Cap: In no event shall Alexandria be liable for any indirect, incidental, or consequential damages, including loss of profits, arising from the use or inability to use our products or services.

• Force Majeure: We are not liable for any delay or failure in performance resulting from events beyond our control, including natural disasters, strikes, or governmental actions.

10. Third-Party Links and Services

• External Links: Our website may contain links to third-party sites. These links are provided for your convenience and do not signify an endorsement of the content on those sites. We are not responsible for the practices of these external websites.

• Third-Party Tools: Use of any third-party tools provided through our site is at your own risk and subject to the terms of use of those tools.

11. Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Florida, USA. Any disputes shall be subject to the exclusive jurisdiction of the courts in Miami-Dade County, Florida.

12. Amendments to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of our website or services after such modifications constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

13. Contact Information

For any questions or concerns regarding these Terms or your orders, please contact us at:
Email: clientservices[at]alexandria.co
U.S. Mailing Address: 390 Northeast 191st Street STE 8344 Miami, FL, 33179 US
U.K Mailing Address: 3rd Floor 45 Albemarle Street, Mayfair, London, W1S 4JL
Phone: (888) 300-5695